Active listening you can practise every day
Practise listening without interrupting, asking thoughtful questions and checking understanding.
Read moreExplore how gestures, posture and expression influence the way a message is received.
Posture, gestures and facial expressions can influence a conversation before much is said. Becoming aware of them can help you understand how your words are received, while remembering that cues have no single universal meaning.
Communication includes words, tone and nonverbal behaviour. There is no reliable fixed percentage that describes all conversations. Look at the whole situation rather than assigning most meaning to body language.
People may notice your posture, but they cannot reliably infer your attitude from it. Choose a position that feels comfortable, supports your breathing and lets you give attention to the discussion.
Being present does not mean holding a rigid pose. A relaxed, supported position usually matters more than trying to appear perfectly confident.
A practical reminder: Notice how your posture changes when you feel tense or comfortable. Use this as information about your own experience rather than a rule for judging someone else.
Eye contact can support connection for some people, but preferences vary. Aim for comfort rather than a fixed rule about where or how long to look.
You can show attention through questions, verbal acknowledgement and careful responses as well as looking at someone. Avoid interpreting limited eye contact as dishonesty or lack of interest.
Let your gaze move naturally and respect the other person’s comfort. There is no universal number of seconds that makes eye contact appropriate.
Culture and individual differences
Canada includes many cultural traditions and communication styles. Eye contact, gestures and personal space also vary with disability, comfort and personality. Ask about preferences when useful and avoid assigning behaviour to stereotypes.
Hand movements can help illustrate an idea or signal emphasis. Folded arms or still hands do not necessarily mean defensiveness; they may simply be comfortable.
Notice whether your delivery supports the point you want to make. If someone seems confused, clarify with words instead of trying to perfect every gesture.
Expressions may offer clues about a person’s reaction, but they are not a dependable way to determine what someone truly feels. A question is often more useful than a guess.
Brief facial movements can be easy to misread. Avoid treating them as proof of concealed emotions or dishonesty; consider context and ask for clarification.
You do not need to manage every expression. Paying attention and responding honestly is usually more useful than performing a particular look.
The study of personal space is sometimes called proxemics. The following categories are broad illustrations, not rules that everyone shares:
Often reserved for people who have agreed to that level of closeness.
A distance that allows both people to talk comfortably.
Additional distance may feel appropriate with acquaintances or in professional settings.
A speaker may stand farther from a group, depending on the setting.
Pay attention to comfort and respect requests for space. Preferences vary widely, and consent matters more than fitting a distance category.
A gesture is not a reliable test of a person’s feelings or honesty. Looking down, touching the face or folding the arms can have many ordinary explanations.
Consider the full context and what the person actually says. If something is unclear, ask a respectful question rather than relying on a body-language interpretation.
Practise observing without judgement. The aim is to become more attentive and curious, not to believe you can read someone else’s mind.
Nonverbal behaviour is part of interviews, meetings and everyday conversations. It can support your message, but it is only one part of communication.
You do not need to monitor every gesture. Focus on comfort, attention and clear words, and adapt where an adjustment helps you communicate.
Choose one small thing to notice in your next conversation, such as your pace or posture. Afterwards, reflect on what helped rather than scoring your performance.
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