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Communication and interpersonal skills

Practise listening, assertiveness and nonverbal awareness to build more meaningful conversations

Two people talking with relaxed, open body language

Articles and guides

Practical resources for everyday communication

A listener giving their attention to a conversation partner

Active listening you can practise every day

Learn to pause, ask useful questions and check your understanding in everyday conversations.

7 min Beginner August 2026
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A person speaking clearly during a small group presentation

Assertiveness: expressing yourself with care

Explore ways to share your needs and boundaries while respecting the relationship.

9 min Intermediate August 2026
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Open gestures and attentive expressions during a conversation

Body language: understanding the wider message

Explore how gestures, posture and expression influence the way a message is received.

8 min Beginner July 2026
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A group enjoying an informal conversation in a welcoming space

Building connections that matter

Practical ways to develop trust through empathy, appropriate openness and honest communication.

10 min Intermediate July 2026
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The foundations of interpersonal communication

Communication is a skill you can practise. In Canada’s diverse communities, asking questions and checking assumptions can be especially useful. Active listening means more than waiting quietly: give your attention, ask a genuine question and check that you understood the speaker’s meaning.

Assertiveness helps you express needs without dismissing someone else’s. Tone, posture and gestures also influence the conversation, although their meaning depends on context. Working on these skills together can make it easier to discuss difficult topics and understand one another.

You do not have to be outgoing to communicate well. Curiosity, attention and a willingness to practise matter more than a particular personality. Start with a small change that feels manageable.

Skills to develop

Active listening

Listen for the concerns behind a message and ask questions rather than assuming you know how someone feels.

Assertive expression

Practise sharing an opinion, declining a request and explaining a boundary with clear, respectful language.

Empathy and connection

Try to understand another person’s perspective while recognising that your experiences may differ. Trust grows through care and consistency.